The power of brand inside organisations

The power of brand inside organisations – shaping the staff and the visitor experience

I was thinking about branding and came across this interview with branding expert Robert Jones, strategist at Wolff Olins (the agency involved in the development of the Tate brand when Tate Modern first opened) and professor of brand leadership at the University of East Anglia.

What I found particularly interesting is the power of brands inside organisations as they set the tone and culture of the organisation and of staff behaviour.

This strikes me as highly relevant for arts and culture organisations who are about a visitor experience. This experience is to a large part shaped by its staff, those in direct contact with visitors as well as those behind the scenes – the more they live the brand the more visitors will experience it.

This means brand building should not only be thought of as an externally focused marketing activity, but that it can be a strong internal tool. An example from Ikea in the interview, demonstrates the role leadership can play in personifying the brand and setting a powerful example for internal culture and staff behaviour.

Author: sabine.doolin

Museum consultant with a strong belief in the value of museums and art galleries to society.

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