Earlier this year I worked on a 5-year Visitor Experience Plan with a Museum in Auckland. Little did we know that its launch would be followed by a global crisis and museum closure.
It was great to hear now that it was useful for planning during Covid-19 and that it will be activated across the organisation even more over the coming months.
I have summarised our approach in a case study that you can find here.
Thank you to Steven Fox and MOTAT, and to my co-collaborator Sally Manuireva.
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