Hospitality and Humanity

In this podcast, Danny Meyer, CEO of some of New York’s most acclaimed restaurants, discusses the intersection between hospitality and humanity: “Hospitality exists when you believe that the person on the other side of the transaction is on your side.”
He talks about what hospitality is, why we’re all invested in the hospitality business, how to deliver it the right way, how to scale a feeling, why the first people who need to receive hospitality are the people who work in your organisation and the difference between a being a bricklayer or a mason. 

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Image: The Knowledge Project

Author: sabine.doolin

Strategy consultant working with the cultural sector

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