The best and the worst about visiting cultural organisations (according to visitors)

In our increasingly digital lives, personal interaction still does make the difference. And it seems to be the best way to increase visitor satisfaction, suggests Colleen Dilenschneider in these two articles based on US visitor data.

The Most Reliable Way To Increase Visitor Satisfaction To Cultural Organizations

The Worst Thing About Visiting Cultural Organizations

Author: sabine.doolin

Strategy consultant working with the cultural sector View all posts by sabine.doolin